Status report
3 November 2026
Delivery & Refunds
The delivery report: what arrives and when, how cancelling works, and how money comes back. Most clauses are marked Next because they fire once a project is agreed; the written quotation adds the details of your own project.
- Completed: settled
- Current: applies while you deal with us
- Next: happens later
What is delivered, and how
Everything arrives online. A Nextelyx project is a service — the design and adaptation of client reporting structures — and the quotation's deliverables arrive as files with their documentation, by email or download link. Nothing is sent by post.
The handover guidance — how to maintain progress updates, how to share the reporting page with your clients, what to do when a project stalls — is part of the same delivery, not an extra.
When it arrives
The delivery schedule is fixed in your quotation and turns on two things: the scope, and when your materials arrive. An agreed date that passes without a delivery gets the files sent again or a plain account of where things stand — write and tell us.
Revisions behave the same way: the quotation fixes the allowance; anything past it is agreed in writing, priced, then done.
Cancelling
Cancellation is a consumer right. If you buy as a business, ending the work is governed by the quotation and the Terms of Service; if you buy as a consumer, the right below is yours in full, and nothing here takes it away.
You may expressly ask us to start work inside the 14-day cancellation period; the written order confirmation records that request. Starting does not forfeit the right; cancelling afterwards costs only what has been done by then, measured against the whole job.
Wording set by law
Model text from Schedule 3 to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, with our details inserted, the services footnote variant chosen, and the two passages about goods omitted — we supply no goods.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right to cancel, you must inform us (Nextelyx Project Steps Ltd, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ, studio@nextelyxprojectsteps.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.
A clear written message is all it takes: write by email to studio@nextelyxprojectsteps.com, or by post to our registered office, Nextelyx Project Steps Ltd, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ and state that you are cancelling. The model form below is there if you want it — nothing obliges you to use it.
Wording set by law
The model cancellation form of Part B of that Schedule, reproduced exactly. The addressee is the only thing filled in.
To Nextelyx Project Steps Ltd, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ, studio@nextelyxprojectsteps.com:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
Digital material supplied straight away
Most Nextelyx work is bespoke and follows the staged delivery described above. A quotation may also cover ready-made digital material handed over the moment the order is confirmed; a different rule applies to it.
Where you buy digital material that is made available to you straight away, we ask for your express consent in the order confirmation: consent to the supply beginning immediately, and an acknowledgement that you will lose your right to cancel once supply has begun. If you give that consent and we begin to supply the material, the 14-day right to cancel no longer applies to it.
If you do not give that consent, we will not begin supplying the material until the 14-day cancellation period has ended, and you keep your right to cancel during that period.
Losing the right to cancel does not affect your legal rights if the material is faulty, not as described, or not fit for a purpose that you made known to us before you bought it. In those cases you may be entitled to a repair or replacement, a price reduction, or a refund under the Consumer Rights Act 2015.
How money comes back
If you cancel inside the cancellation period, we return everything you have paid minus the proportionate share of any work you asked us to start. The refund reaches you within 14 days of the day you tell us, made the same way you paid unless you expressly agree to a different way, and we charge no fee for it.
For a business customer, or for a project ended after the period, the written quotation's own arrangement applies — set before work starts.
When the work is wrong
Tell us and we put it right. The Consumer Rights Act 2015 is the consumer's backstop: a service performed without reasonable care and skill must be performed again, or, where that is impossible or not done within a reasonable time, the price is reduced; for digital content — faulty, not as described, or unfit for a purpose you made known — the remedies are repair or replacement, then a price reduction or a refund. This page takes none of that away.
Paying for the work
By invoice, in pounds sterling (GBP), using the methods and by the date the quotation sets. Where the quotation offers card payment, the secure payment page is run by the payment provider — the card details never reach us and are never stored by us. This site takes no payments.
Questions and complaints
A late delivery, a refund, a fault with the work: write by email to studio@nextelyxprojectsteps.com, or by post to our registered office, Nextelyx Project Steps Ltd, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ. The complaint procedure, deadline included, lives in the Terms of Service.